Canada

Cogent Canada, Inc.

220 Yonge Street
Suite 211
Toronto, ON M5B 2H1
CANADA
Office: 1-416-860-8080
Visit Customer Support Desk

Notice concerning Suicide Prevention Service in Canada:

988 9-8-8 is for anyone who is thinking about suicide, or who is worried about someone they know. Connect to a responder to get help without judgement. Call or text 9-8-8 toll-free, anytime for support in English or French. For more information, visit https://988.ca.

Complaints:

If Cogent’s customer service desk has not concluded the resolution of an issue, Canadian customers who would like to make a complaint to management may do so using the e-mail below.  To facilitate identification and internal research you should add your Canadian customer account number or Cogent Order ID after the text in the subject line. 

E-mail: Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser.

Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.

 

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Cogent Canada, Inc.

220 Yonge Street
Suite 211
Toronto, ON M5B 2H1
CANADA
Bureaux: 1-416-860-8080
Visitez Customer Support Desk

Avis concernant le Service de prévention du suicide au Canada:

988 Le 9-8-8 s’adresse à toute personne qui pense au suicide ou qui s’inquiète pour quelqu’un qu’elle connaît. Connectez-vous à un·eintervenant·epour obtenir de l’aide sans jugement. Appelez ou envoyez un texto au numéro gratuit9-8-8, à tout moment, pour obtenir une assistance en français ou en anglais. Pour plus d’informations, consultez le site https://988.ca.

Plaintes:

Si le service à la clientèle de Cogent n'a pas résolu le problème, les clients canadiens qui souhaitent déposer une plainte auprès de la direction peuvent le faire en utilisant le courriel ci-dessous. Pour faciliter l'identification et la recherche interne, vous devez ajouter votre numéro de compte client canadien ou votre numéro de commande Cogent après le texte dans la ligne d'objet.

E-mail: Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser.

 

Commission des plaintes relatives aux services de télécom-télévision (CPRST) La CPRST est un organisme indépendant ayant pour mandat de régler les plaintes des particuliers au sujet de leurs services de télécom et de télé et les plaintes des petites entreprises au sujet de leur services de télécom, et ce gratuitement. Si vous avez une plainte au sujet de vos services téléphoniques, d’internet ou de télé, vous devez d’abord tenter de la régler directement avec votre fournisseur de services. Si vous l’avez fait et que vous n’êtes pas parvenu à régler la plainte de manière satisfaisante, la CPRST pourrait vous aider.

Pour en savoir davantage sur la CPRST, vous pouvez consulter son site web à www.ccts-cprst.ca/fr/, ou composer le numéro sans frais 1-888-221-1687.

 

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